Return & Refund Policy
Returns & Refunds
Returns, Refunds & Return Labels
If you need assistance with a return, refund, or replacement, contact [email protected] before sending anything back.
Eligibility standards
- For non-quality-related returns, items must be unused, undamaged, and returned with original tags and packaging.
- Items with visible wear or contamination (e.g., stains, pet hair, deodorant, perfume, or cosmetic residue) may be rejected and may not qualify for a refund.
- Do not include non-Wuredy items in the return package. We are not responsible for returning any unrelated items sent to us.
Return process
Request authorization
Email [email protected] to obtain approval and the correct return address.
- Order number
- SKU code or product name
- Reason for return
Ship the package with tracking
Use a traceable service and keep your tracking number and proof of shipment. We are not responsible for loss or theft during return transit.
Inspection & outcome
After we receive the item, we will confirm by email and proceed with a refund, replacement, or exchange based on your request and the inspection result.
Shipping cost responsibility
Shipping reimbursement is determined by the reason for the return:
Our responsibility
If the item is defective, damaged in transit, or incorrect due to our error, eligible return shipping is reimbursed and a full refund or replacement may be provided.
Customer responsibility
If the return is due to preference, sizing choice, change of mind, or ordering decisions, shipping costs are not reimbursed and must be covered by the customer.
Refund rules
- Production/shipping defects: covered by us (full refund; return shipping reimbursed where applicable).
- Orders that have not yet been shipped are eligible for a full refund.
- Cancellation before payment: eligible for a full refund.
- After shipment: cancellation requests are not accepted.
- Lost in transit: if confirmed lost, a full refund may be issued.
- Invalid/unrecognizable address: returned packages may require reshipment fees after address confirmation.
- Incorrect address provided by customer: customer is responsible for resulting loss.
Refund posting times vary by provider; allow up to 7 business days after inspection.
When to contact us
Contact support for return/refund assistance in cases such as:
- Item arrives damaged, defective, or missing parts due to our error.
- Item is materially not as described.
- Package is returned to sender before delivery.
- Order is not delivered within the stated timeframe (where applicable).
If an item is defective or damaged
Please take clear photos of the issue and email them to [email protected]. We will assess and provide a replacement or refund depending on the situation.
Return labels
Non-exhaustive examples of return reasons
- Not as expected
- Size issue
- Color differs
- Change of mind
- Wrong item/quantity selected
- Product details were missed
Need help?
Contact our support team before returning any items to ensure your request is processed correctly.