Payment Policy

This Payment Policy explains how payments are accepted and processed on our website. By placing an order, you agree to complete payment using one of the available payment methods shown during checkout.

All prices on our website are displayed and charged in Euro (EUR / €). If your card or payment account uses another currency, your bank or payment provider may apply currency conversion rates or additional fees according to its own policies.

We accept major payment methods including American Express, Visa, Mastercard, PayPal, Discover, Apple Pay, and Google Pay. Available payment options may vary depending on your location, device, browser, and the payment provider’s eligibility rules.

Payments are processed through secure third-party payment service providers. We do not store full credit card numbers or sensitive payment credentials on our website. Payment information is handled by the relevant payment provider using its secure processing systems.

Your order will normally begin processing after payment has been successfully authorized. If payment is declined, incomplete, or flagged for verification, the order may not be confirmed until the issue is resolved.

If your payment fails, please check that your card details, billing address, available balance, and bank authorization settings are correct. You may also try another accepted payment method or contact your bank or payment provider for more information.

Approved refunds will be issued to the original payment method used for the order. After a refund is processed by us, it may take up to 7 business days for the amount to appear in your account, depending on your bank or payment provider.

If you experience any payment issue, duplicate charge, failed transaction, refund delay, or checkout error, please contact us by email as soon as possible. To help us review your request quickly, include your order number, payment date, and the email address used at checkout.