FAQ
1. What does your store sell?
We sell custom jerseys, personalized sportswear, team apparel, and related athletic products for teams, clubs, events, and everyday sports style.
2. What currency do you use?
All prices on our website are displayed and charged in United States Dollars (USD $).
3. What payment methods do you accept?
We accept major payment methods such as Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, and Google Pay, depending on availability at checkout.
4. When will my order be processed?
Orders are normally processed within 3 business days after payment has been successfully confirmed. Custom jersey orders may also require customization review before shipment.
5. Do you ship worldwide?
Yes. We offer shipping to many countries and regions worldwide, subject to carrier service coverage and checkout availability.
6. How much does shipping cost?
Shipping fees depend on your region. United States and Canada standard shipping is $3.99, Europe standard shipping is $5.88, and rest of world standard shipping is $15.
7. Do you offer free shipping?
Free shipping may be available for United States and Canada orders over $58, where shown at checkout.
8. How long does delivery take?
Estimated delivery is usually 3–5 business days for the United States, 7–9 business days for Europe, and about 12 business days for many international destinations after shipment.
9. Which carriers do you use?
We work with reliable logistics partners such as USPS, UPS, FedEx, DHL, and regional carriers where applicable.
10. How can I track my order?
You can use our Order Tracking page with your order details to check available tracking updates.
11. What if my tracking has not updated?
Tracking updates may take time to appear. If there is no update for an extended period, please contact us by email with your order number.
12. Can I return an item?
Yes. Return requests may be made within 30 natural days from the date you receive your order, subject to our return conditions.
13. Can customized jerseys be returned?
Custom jerseys with names, numbers, logos, team names, or special design details may be limited for return unless the item is defective, damaged, incorrect, or produced differently from the confirmed order information.
14. What condition must returned items be in?
Returned jerseys and apparel should be unused, clean, unworn, unwashed, undamaged, and in original condition with packaging, labels, or tags included where applicable.
15. How do I start a return?
Please contact us by email before sending anything back. Include your order number, checkout email, return reason, and photos if the item is damaged, incorrect, or has a customization issue.
16. Who pays return shipping?
Customers usually pay return shipping unless the return is caused by our error, such as a wrong, defective, damaged, or incorrectly customized item.
17. When will I receive my refund?
Approved refunds are issued to the original payment method and usually appear within 7 business days, depending on your bank or payment provider.
18. Can I cancel my order?
Please contact us as soon as possible after placing your order. If the order has not yet been processed, customized, packed, or shipped, we will try to cancel it and issue a refund.
19. How do you handle privacy and cookies?
We use personal information to process orders, provide support, improve services, and operate our website. Cookies may be used for cart functions, analytics, preferences, and security, as explained in our Privacy Policy.